We’re here to help you navigate what’s next
While we’re no longer offering Individual and Family plans for 2026, you can explore resources on this page for helpful tools and guidance.
Important message about health coverage beyond 2025
Banner | Aetna no longer offers individual and family plans. These are the types of health plans you can purchase on the health insurance marketplace under the Affordable Care Act (ACA).
ACA Tools and resources
Information about your 2025 plan
If you have an outstanding 2025 premium payment, check our member page to explore your payment options. You’ll also find tips for ongoing care and answers to common questions as you transition to your new insurance.
You still have access to your member account
Even though Individual and Family Plans (IFP) are no longer offered by Banner | Aetna; your member account remains active. You can continue to log in and:
- Check your claims and Explanation of Benefits (EOB)
- Access the Support Center
- View your profile and preferences
Provider frequently asked questions
Learn about what happens with member coverage after Individual & Family Plan (IFP) termination on December 31, 2025.
1) How is continuity or transition of care managed?
Continuity or transition of care allows members to continue receiving care from a provider who is not in the Banner|Aetna network if they are in an active course of treatment.
Members and providers should coordinate with the member’s new plan to secure the applicable approvals for continued care.
All continuity or transition of care approvals ended on December 31, 2025 as Banner|Aetna exited the individual market. Banner|Aetna will not have access to information about members’ new coverage.
2) What if members switch to a new insurer and the current Banner|Aetna provider is not in network?
A request for continuity or transition of care may need to be submitted to the new insurer.
Banner|Aetna is coordinating with Covered California to help identify members who may need to transition care and to notify both members and providers.
3) Is extension of benefits available to Banner|Aetna IFP members?
An extension of benefits allows continued coverage for certain services after a health plan ends, typically for members receiving inpatient or facility-based care. Extension of benefits is not available, except in New Jersey.
While some states include extension provisions in their policies, these do not apply in the context of the Banner|Aetna full market exit. Members in other states will not receive benefit extensions beyond December 31, 2025.
Contact us for more information.
4) Can a member continue with Banner|Aetna coverage after December 31, 2025, if disabled or on active duty?
No. Continuation of coverage provisions do not apply in the context of the Banner|Aetna market withdrawal. All Banner|Aetna IFP plans terminated on December 31, 2025.
Transforming health care, together
Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.
Language services can be provided by calling the number on your member ID card. For additional language assistance: