Accessibility Services

Plans that are currently available effective on or after January 1, 2018 are underwritten by Banner Health and Aetna Health Insurance Company.

If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you! Please call them at the number on your member ID Card or at 1-855-401-5713* from 9am-5pm ET Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

Banner|Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines as our corporate standard.

See the guidelines

Note: For issues logging into the web site, please call 1-800-225-3375* for a representative who can assist with technical questions.

*Aetna provides certain management services to Banner|Aetna including answering customer service phone calls.

Transforming health care, together

Banner|Aetna aims to offer access to more efficient and effective member care at a more affordable cost. We join the right medical professionals with the right technology, so members benefit from quality, personalized health care designed to help them reach their health ambitions.

What's New

Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna, CVS Pharmacy^® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health^® family of companies.

98point6^® is a registered trademark of 98point6 Inc. Access to 98point6^® is not included in all plans. 98point6 is available to members age 1-17 when an adult parent or guardian is also enrolled in the plan.

Availity^® is a registered trademark of Availity, LLC.

This material is for information only. An application must be completed to obtain coverage. Rates and benefits vary by location. Providers are independent contractors and are not agents of Banner|Aetna. Provider participation may change without notice.

Health insurance plans contain exclusions and limitations.